Frequently Asked Questions
Find answers to common questions about our services. Can't find what you're looking for? Get in touch.
General
What areas do you service?
We offer fibre wherever it is available across Nelson, Richmond, Motueka and the greater Tasman region. Send us your address and we'll check. Our wireless network serves existing customers and is not taking new connections at the moment.
How do I get in touch?
The quickest way is a WhatsApp message to 027 228 4652. You can also email admin@wispelectrical.co.nz, call 0800 699 477 or use the form on our contact page.
What are your hours of operation?
Our office hours are Monday to Friday, 8:00am to 4:30pm.
Wireless Internet
Can I sign up for wireless internet?
Not right now. We're not taking new wireless connections at the moment, so new sign-ups are for fibre only. If you're an existing wireless customer, nothing changes and we'll keep supporting your connection.
How does MyWISP wireless internet work?
We use fixed wireless technology to deliver broadband to your property. A small antenna is installed at your place and links to our network, giving you fast internet without needing a phone line or fibre.
What speeds can I expect?
Speeds depend on your location and plan. Our plans are designed for different usage levels, from basic browsing to business-grade connectivity. If your speeds aren't what you expect, get in touch and we'll look into it.
Is there a contract period?
Please refer to our Terms and Conditions for details on contract terms. We also offer a referral program: get a free month for each new signup you refer.
Fibre Internet
Can I get fibre through MyWISP?
Yes, if fibre is available at your address. We offer Fibre 500 and Fibre 900 plans with no usage caps. Sign up online or send us your address and we'll confirm what's available.
I already have fibre with another provider. Can I switch?
Yes. Sign up with us and we'll arrange the switch with you. Check your current provider's contract for any notice period first.
Electrical and Other Services
Do you still do electrical, security, heat pump or WiFi installation work?
No. Those services have closed and MyWISP is now an internet provider only. If you have a question about work we did for you in the past, email admin@wispelectrical.co.nz.